Refund policy

Last Updated: June 2026

At BRESSÁVI, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, you may request a return or exchange within 14 days of delivery.

14-Day Returns & Exchanges

You may request a return or exchange within 14 days from the date your package is delivered.

To be eligible for a return or exchange, your item must meet the following conditions:

It must be unused, unworn, and unwashed.

It must be in its original condition.

All original tags and labels must remain attached.

It must be returned in its original packaging where possible.

It must not show any signs of damage, stains, perfume, washing, alteration, or wear after delivery.

Items returned without prior email approval and a valid tracking number may not be accepted.

Product Exchanges

If you would like to exchange an item for a different size, colour, or style, please contact us first at hello@bressavi.com.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer:

A refund to your original payment method,

Store credit, or

An alternative item of equal value.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@bressavi.com.

Please include:

Your order number,

A brief description of the issue,

Clear photos showing the problem and the packaging.

Once reviewed and approved, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for items that:

Have been worn, washed, altered, stained, or perfume-scented,

Are missing original tags or labels,

Are returned in a condition that makes them unsuitable for resale,

Are returned outside the 14-day return window,

Are marked as Final Sale on the product page or at checkout.

Discounted items are still eligible for return unless they are clearly marked as Final Sale.

How to Start a Return or Exchange

To request a return or exchange, please email us at hello@bressavi.com within 14 days of delivery.

Your email should include:

Your full name,

Your order number,

The reason for your return or exchange request,

Clear photos if the item is damaged, defective, or incorrect.

Our support team will review your request and provide the return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a secure tracked shipping service. BRESSÁVI cannot guarantee receipt of returned packages that are sent without valid tracking.

Customs duties and import taxes are included in your order total. Customers will not be charged additional customs fees upon delivery.

Refund Process

Once your return package is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Actual processing times may vary depending on your bank or payment provider.

Original shipping fees, if any, are non-refundable unless the return is due to an approved damaged, defective, or incorrect item claim.

Late or Missing Refunds

If you have not received your refund after the stated processing window, please:

Check your bank account again,

Contact your card provider or payment provider, as refunds may take additional time to appear,

Contact your bank to check for any pending refund transactions.

If you have completed these steps and still need help, please contact us at hello@bressavi.com.

Contact Information

For any questions about returns, exchanges, or refunds, please contact us:

Email: hello@bressavi.com

Website: bressavi.com